Skip to main content

Privacy Policy

Our website address is:

This privacy policy sets out how Marsden Bassoon Reeds uses and protects any information that you give us when you use this website.

Marsden Bassoon Reeds is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Marsden Bassoon Reeds may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we Collect

We may collect the following information:

  • Name
  • contact information including email address and telephone number
  • street address

What we do with the information we gather

We require this information to deliver our products to you, and to communicate with you about your orders, and from time to time we will contact you with special offers.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect

Terms of Sale

By placing an order you agree to the following terms and conditions. These terms and conditions are important and should be carefully read before you place your order.

All goods remain the property of Marsden Bassoon Reeds until paid for in full. We are not obliged to supply goods until acceptance of your order; it is on acceptance that a contract comes into effect.

Payment for online orders is made via PayPal whose Terms and Conditions apply to their services

We do not store credit card details nor do we share customer details with any 3rd parties

We reserve the right to send items using the method we consider most suitable. If goods arrive damaged we must be notified immediately.

If prices have changed you will be notified before we accept your order and offered the option of confirming your order at the correct price or cancelling it.

We aim to respond to all complaints within 2 working days and resolve them as quickly as possible. Complaints can be notified online by email, post, or by telephone.

Returning goods
It is your responsibility to return items to us in good condition.